Journey Watch 

The 'Waze' of public transport

Solving disruptions seamlessly at scale  

The Journey Watch solution employs extensive traveler data to provide real-time notifications regarding disruptions across the public transport system. Based on an innovative strategy aiming to enhance the public transportation experience, our digital platform ensures swift communication from operators to travelers concerning any disruptions impacting their journeys, such as delays, cancellations, or reroutes, sourced from both crowd contributions and operator insights.

Diversify offering
Diversified offering

Proactively offers alternative services during disruptions to minimize inconvenience, ensuring travelers reach their destinations efficiently and reliably.

 

Disruption management system with automated resolution
Disruption management system with automated resolution 

Provides real-time information on disruptions and alternative services, offering proactive solutions to minimize inconvenience for travelers and maintain trust in the public transport operators.

Live notifications
Live notifications

Reduces passenger stress by providing a guided process, creating a transparent and supportive digital environment for timely assistance.

Foundations
Crowd-sourced information exchange

Access to traveler data enables targeted communication and personalized assistance, enhancing the traveler experience. 

 
Sell additional services
Additional revenue stream 

Offers opportunity to sell additional services such as premium route options and booking services for alternative modes of transport.

Why Journey Watch?

up to 70%
decrease in ticket office load during disruptions
15-25%
increase in customer acquisition (upsell/cross-sell)
40%
increase in conversion rate during disruptions

Ready to fast-track your digital journey with Nagarro?

Take your project to new heights. Streamline your operations with our, minimize traveler inconvenience and maximize efficiency during disruptions.

 

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