Today's customers demand personalized, relevant communications that are available in real-time and accessible through the channel of their choice. In this context, Customer Communication Management (CCM) solutions have become central to an organization's strategy. They ensure frictionless, consistent, and personalized communications and interactions across all channels to drive higher retention and profitability.
Nagarro, with over two decades of experience in delivering cutting-edge CCM solutions, has helped some of the leading organizations (financial services, insurance, public sector, utilities, manufacturing) globally embrace a customer-centric mindset and help optimize their customer experience.
Join us at booth #17 to find out how we:
- Provide end-to-end CCM platform services, including platform assessment, onsite/offshore document development, integrations (CRM, core systems, email, fax, etc.), conversions, upgrades, legacy migration, testing, and managed services.
- Ensure a collaborative, predictable, and high-quality delivery per the agreed timelines and scope with our hybrid engagement model (mix of onsite and offshore team members).
- Help our clients in digital transformation. We have vast experience creating strategies to acquire and engage users, optimizing omnichannel experiences, and innovating with cutting-edge technologies, including AI/ML, predictive analytics, IoT, AR/VR, and much more.
Interested? Let’s talk. Together, we will bring on the next-level breakthrough innovations to navigate your customer expectations much better!