AI-driven efficiency: Transforming SDLC & ITSM with Atlassian

Software Development and IT service management (ITSM) teams are always under pressure to deliver high-quality products and services faster. However, challenges such as bottlenecks, inefficient workflows, and complex processes often slow down progress. 

How can AI redefine efficiency in Software Development Lifecycles (SDLC) and IT Service Management (ITSM)? 

At this exclusive roundtable industry leaders and experts from Nagarro and Atlassian discussed how Atlassian AI is revolutionizing software development and IT service workflows.

Key takeaways from the roundtable:

• The financial services sector is at the forefront of adopting AI in IT Service Management (ITSM) and Software Development Life Cycle (SDLC). The cost of inaction is greater than the risk of making mistakes; therefore, experimentation and iteration are crucial.
• Product companies are experiencing significant efficiency gains through AI, but they still heavily depend on human oversight, particularly when it comes to security.
• A major paradox exists in AI-driven insights: predictive accuracy versus adaptive learning. Finding the right balance between these two remains a challenge.
• The discussions emphasized a vital truth: while AI enhances efficiency, human adaptability and contextual awareness are essential for driving meaningful transformation.