Success stories

Monetizing API products with secure and scalable API management

Implemented OAuth security, API monetization and CICD pipelines in Apigee for a leading African telecom company, supporting TMForum standards and OpenAPI for telecom. Developed Edge Microgateway (NodeJS, Docker), API proxies, and rate plans to enable token-based authorization and usage-based billing. Enhanced SDLC processes, enabling seamless developer onboarding, subscription, and app approval via the developer portal.

Impact-Clients efficiently managed API usage with prepaid accounts, rate plans, and automated billing, streamlining deployment processes and scaling their API ecosystem.

One-stop SuperApp for digital access and engagement

Developed a robust and scalable B2C super app for a leading African telecom company, utilizing Kotlin, RxSwift, NodeJS and Drupal. The app offers instant messaging, voice and video calling, games, music, entertainment, news and other content, aiming to provide free access to a digital ecosystem of rich media services through channels, micro-apps, and payment solutions.

Impact: Improved user engagement with the centralized ecosystem for digital & media services

B2B customer portal: A one-stop solution for enterprise services

Nagarro engineered a next-gen B2B enterprise portal largest telecommunications provider in Europe, seamlessly unifying diverse business applications such as connectivity, VPNs, product catalogs, and order fulfillment. Designed for scale, this multi-tenant platform empowers 10,000+ customers with multilingual support(12 languages), adaptive workflows, and enterprise-grade security

Impact: A one-stop, secure solution enabling enterprise customers to access 50+ services seamlessly.

AI-first strategy: Enhancing efficiency, retention & growth

Defined and implemented an AI and data strategy for a leading telecom and media services provider in North America to drive enterprise-wide transformation. The strategy focused on AI-powered optimization and predictive capabilities, enabling marketing transformation, improved customer engagement, and business operations excellence. Use cases such as customer churn prediction and inventory forecasting contributed to better decision-making and streamlined operations, empowering the client to build a smarter, data-driven enterprise.

Impact: $12M in annual savings and 35% boost in marketing ROI

End-to-end digital enablement for customer lifecycle management

Developed a highly interactive mobile application for the largest telco player based in the Middle East, covering the entire span of customer lifecycle management. The app features capabilities such as in-app instant SIM delivery, dynamic self-service options, in-app live chat support, and more

Impact: Enhanced customer engagement, reduced customer churn, and increased revenue.

Edge AI-based video analytics solution for workers' safety

Developed an edge AI-based video analytics solution for the leading global Finnish OEM to enhance workers’ safety. The solution monitors the use of safety gear and enforces safe distancing from machinery. It can automatically halt operations when necessary, eliminating the need for manual intervention.

Impact: Improved worker safety and ensured compliance with minimal manual intervention.

Enterprise GenAI-based virtual assistant to improve productivity

Conceptualized an enterprise-level conversational AI solution for a leading Middle-East telco tower company, aimed at enhancing employee engagement and efficiency. The on-premises LLM-based chatbot caters to Operations, Finance, and HR users, streamlining their workflows.

Impact: Increased employee productivity, improved decision-making, and enhanced organizational compliance.

Intuitive customer experience through B2B platform

Defined a project vision to enhance digital sales and lead generation for a leading Middle East operator via a B2B platform. Conducted workshops to create a comprehensive Business Canvas model addressing key aspects such as problems, solutions, value propositions, metrics, inspirations, and customer segments. Offered valuable recommendations, overhauled the Information architecture, and implemented a fresh visual design for a customer-centric approach, transitioning from a business-centric model.

Impact: Improved customer experience, enhanced digital sales, and streamlined lead generation

ML-driven pre-emptive fault management for improved service delivery

Developed a framework and solution for pre-emptive fault detection and localization for the largest telecommunications provider in Europe. This network analytics platform ingests and processes both batch and streaming logs, enabling data pipelines and machine learning models to detect anomalies and support predictive insights.

Impact: Maintained high quality of service (QoS), avoided SLA violations, and ensured high customer satisfaction.

Accelerating customer engagement with Salesforce marketing cloud

Developed customized customer journeys and automated campaigns for a leading British MVNO in Salesforce Marketing Cloud, leveraging purchase history and network tenure for personalized engagement. The solution included real-time data transfer and server-side JavaScript-based offer recommendations, ensuring targeted communication and effective campaign tracking.

Impact: Improved customer acquisition and retention by delivering highly targeted campaigns. The solution led to a 30% increase in engagement, a 20% boost in conversions, and a 15% reduction in customer opt-out rate.