telecom

Redefining the Telco Landscape

From Hyper-Personalized Digital Experiences, Intelligent Networks to Industries of the Future

The global telecom industry is undergoing rapid evolution, driven by technological advancements and shifting market dynamics. To stay relevant in this fluidic environment, telecom companies are transforming into tech-driven organizations. They aim to deliver exceptional customer experiences, unlock new revenue streams, and innovate continuously by leveraging cutting-edge technologies like 5G, edge, AI/ML, cloud, and more.

At the heart of this transformation is the convergence of connectivity, intelligence, and experience. Telcos are embracing open frameworks, adopting platform-driven approaches, and investing in sustainable, future-ready solutions to redefine their role in the digital economy.

If you’re seeking innovative solutions to accelerate your telecom business, let’s connect. Together, we can navigate the evolving telecom landscape and craft tailored solutions to address your unique challenges.

what we do

Leading growth with services for 4G/5G-enabled enterprises

Nagarro leverages the power of enhanced connectivity to drive Industry 4.0 transformation by delivering solutions for a wide array of complex automation use cases across verticals. As a value-added systems integrator, we enable service providers to offer innovative services beyond connectivity for their enterprise customers, including IoT, private networks, and edge computing.

Differentiating through customer experience

Deep customer satisfaction drives high retention, directly enhancing service providers' profitability. Nagarro enables leading Telcos by designing and developing intuitive customer interfaces, AI-enabled CX/DX solutions, marketplaces, intelligent analytics, 360-degree customer experience management solutions, and more—tailored to their evolving needs. This ensures consistently high ROI.

Leveraging data and AI for enabling your techco journey

Leveraging deep expertise in Data & AI, Nagarro empowers Telcos to transform into Techcos. Agentic AI capabilities enhance customer engagement and enable intelligent network operations, unlocking significant value. From defining data strategy to delivering hyper-personalized customer interactions, pre-emptive fault detection, and churn prediction, Nagarro drives transformative impact across the business.

System integrators for telco digital transformation

As a trusted system integrator, Nagarro modernizes the telco ecosystem with next-generation digital OSS/BSS platforms and solutions that are cloud-native and compliant with telecom industry standards. We enhance agility, scalability, and efficiency through AI-enabled network operations, automation, and API management. Leveraging 5G, IoT, and intelligent analytics, Nagarro reduces TCO, streamlines operations, and unlocks new revenue streams.

MVNO/MVNE enablement

As MVNOs transition beyond B2C and expand into B2B services, continuous differentiation is vital through the adoption of new technologies, industry expertise, and innovations in customer experience. Nagarro collaborates with leading MVNEs and MVNOs, providing technology consulting across the entire CLM, including O2C, billing, reconciliation, solution development, delivery, CRM/ERP optimization, and M&A consulting.

Product engineering

Nagarro's design thinking approach, built on a product mindset, unlocks immense value through a unique framework:
• Identify breakthrough tracks through discovery workshops
• Create a roadmap of high-value functionality, prioritize and finalize the use case(s)
• Implement the PoV (proof of value) with a rapid prototyping approach, enabling incremental value realization
• Ensure delivery excellence with Agile software development and distributed Agile squads

Here are some leading technology partners we collaborate with to drive telco innovation.

key solutions

Intelligent agent

Lighten the cognitive workload on your service team with AI-powered intelligent agent that provide actionable recommendations based on a 360-degree view of the customer. By integrating data from different touchpoints, our intelligent agent reduces tedious tasks and improves efficiency. It enables faster decision-making, accelerates resolutions, and enhances customer satisfaction.

TDP - Telco Digital Platform

The Telco Digital Platform (TDP) is a cutting-edge accelerator that transforms customer lifecycle management for telecom subscribers. It streamlines product launches, enhances scalability and security, and drives impactful results—faster time to market, reduced operational costs, and elevated customer engagement and revenue.

AI - Inventory optimization accelerator

Transform inventory management with precise demand predictions by harnessing advanced forecasting techniques like machine learning and time-series analysis. It eliminates understocking and overstocking, ensuring optimal capital utilization and enhanced efficiency. Analyzing demand patterns and refining lead times achieves balanced inventory levels and seamless operations.

DEP - Data Engineering Platform

DEP (Data Engineering Platform) is a powerful, cloud-agnostic solution that revolutionizes data sharing and analytics. It combines real-time processing, intelligent rule-based data cleansing, and drag-and-drop ETL workflows with advanced AI/ML capabilities for unmatched efficiency. Designed for scalability and multi-cloud support, DEP empowers businesses with seamless integration, reusability, and the agility to unlock new insights and drive innovation.

success stories

End-to-end digital enablement for customer lifecycle management

Developed a highly interactive mobile application for Zain - the largest telco player based in the Middle East, covering the entire span of customer lifecycle management. The app features capabilities such as in-app instant SIM delivery, dynamic self-service options, in-app live chat support, and more

Impact: Enhanced customer engagement, reduced customer churn, and increased revenue.

A team discussing over the analytics report.

Edge AI-based video analytics solution for workers' safety

Developed an edge AI-based video analytics solution for the leading global Finnish OEM – Nokia, to enhance workers’ safety. The solution monitors the use of safety gear and enforces safe distancing from machinery. It can automatically halt operations when necessary, eliminating the need for manual intervention.

Impact: Improved worker safety and ensured compliance with minimal manual intervention.

A man wearing headphones and taking with virtual AI assistant.

Enterprise GenAI-based virtual assistant to improve productivity

Conceptualized an enterprise-level conversational AI solution for a leading Middle-East telco tower company, aimed at enhancing employee engagement and efficiency. The on-premises LLM-based chatbot caters to Operations, Finance, and HR users, streamlining their workflows.

Impact: Increased employee productivity, improved decision-making, and enhanced organizational compliance.

Intuitive customer experience through B2B platform

Defined a project vision to enhance digital sales and lead generation for a leading Middle East operator via a B2B platform. Conducted workshops to create a comprehensive Business Canvas model addressing key aspects such as problems, solutions, value propositions, metrics, inspirations, and customer segments. Offered valuable recommendations, overhauled the Information architecture, and implemented a fresh visual design for a customer-centric approach, transitioning from a business-centric model.

Impact: Improved customer experience, enhanced digital sales, and streamlined lead generation

ML-driven pre-emptive fault management for improved service delivery

Developed a framework and solution for pre-emptive fault detection and localization for the largest telecommunications provider in Europe. This network analytics platform ingests and processes both batch and streaming logs, enabling data pipelines and machine learning models to detect anomalies and support predictive insights.

Impact: Maintained high quality of service (QoS), avoided SLA violations, and ensured high customer satisfaction.

Accelerating customer engagement with Salesforce Marketing Cloud

Developed customized customer journeys and automated campaigns for a leading British MVNO in Salesforce Marketing Cloud, leveraging purchase history and network tenure for personalized engagement. The solution included real-time data transfer and server-side JavaScript-based offer recommendations, ensuring targeted communication and effective campaign tracking.

Impact: Improved customer acquisition and retention by delivering highly targeted campaigns. The solution led to a 30% increase in engagement, a 20% boost in conversions, and a 15% reduction in customer opt-out rate.