Vol. 2, Track 2: Business Innovation with Smarter Services

Track 2 is all about Smarter Services: They enable an increase in productivity, personalization, better customer engagement, and new service revenue streams. We welcome Gregor Lammer, from RHI Magnesita, to share his experience in creating Smarter Services and our global experts, Umang Garg and Achal Agarwal, who introduce 200+ Smarter Services use cases as an inspiration for your business transformation.

Umang Garg, Global Practice Leader, Industry & Automation at Nagarro, explains what Smarter Services are and how they enable differentiated value-added services to create a multiplier effect on factories, workers, products, and customers. He also takes a closer look at the framework for a system architecture that enables extensibility, modularity, resilience, and security.

Achal Agarwal, Director AI & Big Data, emphasizes that technologies like machine vision, natural language processing, and decision sciences are playing a key role in Smarter Services for automation and decision making. Therefore, he picks up a few exciting use cases like defect detection, customer opinion mining, and product recommendation.

Gregor Lammer, Vice-President AI at RHI Magnesita, shares his ongoing journey of transforming from a manufacturing company to a manufacturing digital company by leveraging emerging technologies that enable data-inspired smarter services.

If you have been inspired by this track and want to get started with Smarter Services, we have a special offer for you: The Digital Mobilization Kit (DMK). It is designed to enable breakthrough solutions by co-discovering use case ideas for a Proof of Value implementation in 6-10 weeks. Interested? Reach out to umang.garg@nagarro.com

Music Entertainment: Ramon feat. Carl Avory