Zendesk and Nagarro

Redefine your CX

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Champions of customer service

Nagarro is a Zendesk implementation partner. The partnership provides best-in-class CRM solutions to address the challenges thrown by digital transformation and ever-changing customer needs and expectations.

This collaboration blends Nagarro’s expertise in technology, innovation, and service excellence with Zendesk’s customer engagement platform in delivering a 360-degree customer experience backed by intelligent CX analytics.

Nagarro Zendesk partnership

We can help you future-proof your CX, optimize operations, and deliver personalized experiences, using AI.

 

Artificial intelligence (AI) (2)

Artificial Intelligence

Delight your customers, optimize operations, and propel your business forward with Zendesk AI.

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AI-powered Bots

Get ahead with Zendesk AI Agents, the most autonomous bots in CX. They can work alone or alongside your human agents.

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Workforce Engagement Management

Leverage AI-powered Zendesk Workforce Engagement Management (WEM) and Quality Assurance to maximize team productivity, and enhance your service.

We provide AI-powered Zendesk solutions in:

Customer Service

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Zendesk provides Customer service that is critical to business growth. Zendesk provides a complete range of customer service features, including omnichannel connectivity, messaging, live chat, a help center, knowledgebase, chatbots, and more.



 

 

Sales

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Zendesk Sell is a sales team automation software that helps qualify leads for potential customers. It gives support agents more context from the sales process and allows them to notify sales of opportunities that surfaced during a support conversation.
Sunshine

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Zendesk Sunshine is a fast, open, and reliable CRM platform (built on AWS) that connects customer data from multiple platforms to maximize agent productivity. With this, we can customize the agent workspace to be more organized and save time with no-code tools to automate processes.


 

Marketplace

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Zendesk provides many applications, themes, and almost everything to improve and enhance agent workflows with diversified functionalities. It brings businesses together by integrating the tools like CRMs, social media, etc.

 

Zendesk solutions

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Zendesk-Support-1
Zendesk Support
Integrated customer support
Zendesk-Guide-1
Zendesk Guide
Knowledgebase and smart self-service
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Chat
Live chat and messaging
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Talk
Call center software
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Sell
Zendesk for Sell
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Explore
Zendesk Explore

How we deliver Zendesk solutions

Consultancy Services

We will guide you in transforming your customer interactions in the most advanced and optimized way.

•    Discovery workshops 
•    CX transformation
•    POCs
Nagarro Zendesk partnership - Consulting services

Implementation Services

Our Zendesk-certified experts and SMEs help with standard and customized implementations to make sure you get the maximum value.

•    Solution implementation
•    Training


Nagarro Zendesk partnership - Implementation services

Support Services

Our round-the-clock support services ensure stability, scalability, and performance for all your Zendesk solutions.

•    Operational services
•    Service models
Nagarro Zendesk partnership - Support services

Business benefits

(Source: Zendesk)

78%
better customer interactions & faster time to action
83%
more transparency in making business decisions
2X
revenue growth

Domains across which we deliver Zendesk solutions:

 

Automotive

Banking & Financial Services

Energy & Utilities

Gaming & Entertainment

Life Sciences & Healthcare

Manufacturing

 

 

Media & Publishing

Non-profits & Education

Public Sector

Retail & CPG

Travel & Logistics

Telecommunications

 

Optimize your customer experience to be future-ready!

In just five days, we can transform your customer experience. This 5-Day Workshop starts with insights gained through a questionnaire, meetings with the stakeholders, and as an outcome, a final report that provides recommendations for CX optimizations.

 

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Digital Customer Experience

Trends, Challenges, and Solutions

 

Redefine your OTT customer experience strategy

Why Nagarro

Nagarro consulting services


Our consulting approach

Process Discovery: Our focused workshops capture the key expectations and objectives.

Optimize and Modernize: Platform assessments help modernize existing processes and tools.

Innovate: We prepare innovative ideas to enhance customer experience.

Disrupt and Transform: We work on the transformation strategy to achieve the defined objective.

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Our CARING
DNA

We are powered by caring. CARING – being empathetic, respectful, and non-judgmental - is our core value.
At the same time, it's an acronym for six other core values - Client-centric, Agile, Responsible, Intelligent, Non-hierarchical, and Global - that are part of our org DNA and reflect our unique culture.  
Our caring culture allows us to explore ideas with creativity and experimentation, leading to extraordinary results. Our agile and global mindset helps us quickly modify and adapt to different projects and challenges.

Nagarro IT experts and service providers


Our domain and process expertise

Nagarro is a global digital engineering leader with a full-service offering, including digital product engineering, digital commerce, customer experience, AI and ML-based solutions, cloud, immersive technologies, IoT solutions, and consulting on next-generation ERP.
We help our clients become innovative, digital-first companies through our entrepreneurial and agile mindset, and we deliver on our promise of thinking breakthroughs.

Frequently Asked Questions

Why choose Nagarro for Zendesk implementation?

Nagarro is a Zendesk implementation partner. The partnership provides best-in-class CRM solutions to address the challenges thrown by digital transformation and ever-changing customer needs and expectations.

What services do you offer as part of your Zendesk implementation solution?

We offer end-to-end services starting from Consultancy to Implement, and post-implementation support. Here are the details of our services:

  • Consultancy Services
    - Discovery workshops
    - CX transformation
    - Health check
  • Implementation Services
    - Solution implementation 
    - Training services
  • Support Services
    - Operational support
    - Service models

How long does it typically take for you to complete a Zendesk implementation?

Zendesk can be set up quickly; usually, it can be up and running within 4 to 6 weeks, depending on the required integrations.

What is your process for onboarding and training our team on Zendesk?

Onboarding and training are simple in the case of Zendesk as it’s easier to use and almost self-learning through materials. We offer training services for teams to understand the Zendesk Agent and Admin console.  

How do you ensure that our data is migrated accurately to Zendesk?

There are manual and automated data migrations available from other helpdesk solutions to Zendesk. We follow the data migration plans that avoid roadblocks while migrating the data to Zendesk. Following are a few of the steps:

  • Run demo migration before the production
  • Customize the data import to Zendesk 
  • Disable triggers, notifications, and automation on Zendesk 
  • Launch Full Data Migration and have all data transferred to Zendesk
  • Import new or updated data with Delta migration, if necessary.

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Redefine your CX with Nagarro & Zendesk