IT service management

Overhaul your service desk for great service quality.

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Our next-generation Jira Service Management (JSM) solutions, empowers your IT team to become service superheroes. Embedded AI automates tasks and streamlines workflows, so your team can focus on what matters: delivering exceptional experiences to internal and external customers.

JSM integrates seamlessly with Jira Software, external IT systems, and CRMs, breaking down information silos and promoting harmony between DevOps and IT teams. Get an overview of changes, incidents and all events that impact your services. This doesn't just apply to the IT department – JSM supports all your service teams, from HR and facilities to finance and legal. Streamline processes, foster collaboration across your organization and see productivity soar.

Our IT and Enterprise Service Management experts develop solutions and experiences that lead to unsurpassed service quality, maximum efficiency, and tremendous effectiveness. You achieve:

AI and automation

Integrate AI functions with Atlassian Intelligence and extend them with a comprehensive automation framework.

User experience

Ensure a great user experience for both customers and service teams.

SLA framework

Create metrics based on SLAs to understand service quality and improve capacity management.

Knowledge-centric service

Optimize self-service and knowledge sharing for end users and agents.

Services and assets

Understand the past, present, and future with complete information associated with defined services and assets

Service catalog

Find all services provided by service teams simply and intuitively.

Are you ready to put your users at the center? Let's work together to develop a future proof ITSM strategy.

Traditional tools often frustrate end users and overwhelm service teams. That's why Jira Service Management and the Atlassian Service Management portfolio are built with the end user in mind.

Nagarro, your Atlassian Platinum Solution Partner, empowers you to deliver exceptional service experiences instead of just managing internal processes. With our extensive expertise across industries, domains, and technologies, we develop scalable ITSM solutions that answer your unique challenges. No matter the size or location of your team, we help you transform service delivery and keep your users happy.