CRM

Dynamics 365 CRM and Nagarro

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Microsoft Dynamics CRM is an intelligent, integrated, and data-driven software that enables organizations to maximize their business potential and customer engagement through increased data visibility, centralized systems, and holistic information. It comes with a powerful low code no code platform and is available on the cloud and on-premises.
Nagarro brings a strong team of Dynamics 365 CRM experts that ensures high-quality deliverables and integrated ecosystems. Our agility allows us to adapt to your changing needs, lowering the business investment and time to market and maximizing your ROI. We maximize Dynamics CRM potential and solve real-life business challenges by leveraging our 'thinking breakthroughs' framework.

A Dynamics 365 solution to capture customer feedback

A comprehensive Dynamics 365 CRM solution was implemented for a leading acute care diagnostic solutions provider, enabling improved efficiency and streamlined processes for business continuity while adhering to compliance and key performance indicators (KPIs).

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360-degree customer view with MS Dynamics 365 CRM

A US-based firm sought to streamline its sales process and gain a 360-degree client view. Nagarro consulted the client and implemented an MS Dynamics CRM 365 solution for standardizing sales processes. It significantly reduced the sales process rollout time across geographies.

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Building a comprehensive customer solution

A holistic customer service solution built on MS Dynamics 365 that enhanced service agent productivity and reduced the turnaround on service tickets for a leading US-based firm.

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Driving customer engagement with MS Dynamics 365

An MS Dynamics-based solution to drive high customer engagement and GDPR compliant online marketing campaign for a leading US-based door solution provider. The customer witnessed a delivery rate and open rate of >90% and a click-through rate of 80%.

Licensing and compliance for a gaming company

Nagarro built a self-service web portal for a public sector agency automating the processes for creating profiles, submitting applications, and managing documentation for online gaming licensees. The solution enabled compliance and reinforcement of licensees through automated triggers and alerts and delivered time and operational cost savings.

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A Dynamics 365 solution to capture customer feedback

A comprehensive Dynamics 365 CRM solution was implemented for a leading acute care diagnostic solutions provider, enabling improved efficiency and streamlined processes for business continuity while adhering to compliance and key performance indicators (KPIs).

Know more!

360-degree customer view with MS Dynamics 365 CRM

A US-based firm sought to streamline its sales process and gain a 360-degree client view. Nagarro consulted the client and implemented an MS Dynamics CRM 365 solution for standardizing sales processes. It significantly reduced the sales process rollout time across geographies.

Know more!

Building a comprehensive customer solution

A holistic customer service solution built on MS Dynamics 365 that enhanced service agent productivity and reduced the turnaround on service tickets for a leading US-based firm.

Know more!

Driving customer engagement with MS Dynamics 365

An MS Dynamics-based solution to drive high customer engagement and GDPR compliant online marketing campaign for a leading US-based door solution provider. The customer witnessed a delivery rate and open rate of >90% and a click-through rate of 80%.

Licensing and compliance for a gaming company

Nagarro built a self-service web portal for a public sector agency automating the processes for creating profiles, submitting applications, and managing documentation for online gaming licensees. The solution enabled compliance and reinforcement of licensees through automated triggers and alerts and delivered time and operational cost savings.

our services 

Enterprise consulting
Enterprise consulting
  • Platform Evaluation
  • Process Blueprinting
  • Roadmap Definition
  • User Experience Strategy
  • Integration Framework

Product engineering
Product engineering 
  • MVP Creation, Version Upgrade
  • Product Development
  • Analytics & AI
  • Data Migration
  • Enterprise Integration
Support services
Support services 
  • Managed Services
  • Professional Services
  • Admin Services
  • Technical Support
  • Change Management

our accelerators

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Nagarro’s Enhanced Sharepoint Integration

It’s a configurable solution that allows setting the desired dynamicity like folder name and structure. It is backed by Power Automate capabilities and is a scalable, flexible, and efficient solution that accommodates new features per your business requirements. It is a one-stop solution allowing users to categorize and organize folders per business needs and folder hierarchy.

MS Dynamics

Integrated Map Control

It is a configurable solution backed by Power platform capabilities. It is scalable, efficient, and caters to location-based needs and actions. It lets users plot geo-coded points on the interactive ESRI maps and access information about the plotted points to take the desired action. It supports interactive elements like a color-coding feature on the map to differentiate between plotted points and can act on a single point or a selected area. ESRI Map open-source API is available free of cost.

Our numbers 

50+

 

success stories in Dynamics 365 CRM space

100+

 

consultants serving global clientele 

15+

 

years of experience in leadership and consulting roles
MS Dynamics 365 CRM

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