Salesforce and Nagarro

Creating connected customer experiences

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Customer experience is the leading brand differentiator for companies, more important than product and price. The new-age customer wants you to proactively know about them, understand their specific needs, connect through multiple channels, and provide personalized services.

With our dedicated Salesforce practice, Nagarro has proven expertise in designing domain-specific Salesforce solutions with your customers as our focal point. We create a 360-degree customer view through seamless interaction of Salesforce modules and enterprise systems, enabling your sales, service, and marketing teams to speak a common language and not work in silos. Customer information - including past conversations, purchases, cases, and omnichannel behavior - is utilized to derive insights, create personalized interactions with your customers, and drive higher revenues by earning customer loyalty.
Nagarro – salesforce partner

Enabling our clients to build a connected Salesforce ecosystem

Nagarro helps its clients along the entire value chain from Enterprise Consulting, Product Engineering to Support Services, across the Salesforce solutions landscape.

Salesforce products

- Sales Cloud
- CPQ (Configure-Price-Quote)
- Service Cloud
- Field Service
- Marketing Cloud
- Experience Cloud
- Commerce Cloud
- Net Zero Cloud

Industry-specific clouds

- Financial Services
- Government
- Automotive
- Consumer Goods
- Manufacturing
- Healthcare & Life Sciences
- Nonprofit

 

Value-added services

- Einstein (Artificial Intelligence)
- Data Cloud
- MuleSoft (Enterprise Integration)
- Tableau (Analytics)
- Shield (Security)
- Rootstock (Cloud ERP on Salesforce)

We provide comprehensive Salesforce CRM solutions across the domains:

- Travel and logistics
- Manufacturing
- Banking, finance, and insurance
- Life sciences and healthcare
- Energy and utilities
- Automotive
- Media and publishing
- Software and high tech
- Non-profit and education
- Retail and CPG
- Telecommunications
- Public sector

Driven by high customer satisfaction

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Nagarro goes beyond project delivery and builds relationships. Our first Salesforce customer from more than a decade ago remains a loyal customer till today.
Nagarro has a Salesforce AppExchange rating of 4.9/5, a testimony of high customer satisfaction.
 

Accelerated Adform's innovation journey and reimagined its Salesforce ecosystem

 
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Our Salesforce partnership at a glance

Nagarro – salesforce partner
Salesforce partner since 2013
Driven by a team of 800+ consultants with 2200+ Salesforce certifications, we have successfully delivered 250+ projects for 125+ global clients.
Nagarro – salesforce partner
Managed Services
We offer administration, development & integration, release & change management, AppExchange Apps, analytical & support services.
Nagarro – salesforce partner
Customer 360 Platform
We offer services across mobile, process automation, security & privacy, integration, and platform solutions.
Nagarro – salesforce partner
Proud member of Pledge 1%
We are a member of Salesforce ‘Pledge 1%’, a global corporate initiative to give back to the community.
Nagarro – salesforce partner
Talent Alliance Partner
We are Salesforce ‘Talent Alliance Partner’ and collaborate for hiring and training new talent.
‘Expert’ is the highest level of partner distinction, recognized by Salesforce.

Our Salesforce accelerators

Nagarro´s Salesforce practice comprises Salesforce-certified technical and functional experts with deep domain experience. The focus is on creating re-usable artifacts, designing best practices, continuous skill upgradation of its consultants, and developing solution accelerators.

self-service platform for digital freight marketplace


Digital freight engagement

Self-service platform to enable end-customers to find schedules, request quotes, book orders, upload documents, track shipments, and create complaints, along with reports and dashboards.

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Account planning and dashboarding


Account planning

Enables sales team to create account planning strategy, business development initiatives, targets, and action plan for key accounts, while highlighting risks and identifying corrective or remedial action, along with a dashboard to track and analyze key KPIs.

global rollout


AR based field service

Streamline communication between field service agent and remote expert through video calling (using video assist framework), documents, image sharing, and more.

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Key benefits delivered

Nagarro creates delightful customer experiences through industry-specific Salesforce solutions and delivers tangible business benefits. Below are some of the key outcomes of our customer engagements.

30%

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Reduction in service ticket resolution time by streamlined support processes, 360-degree view of the tickets on one screen, and a structured knowledge base.

70%

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Reduction in deployment failures by streamlined DevOps processes with robust gatekeeping, diligent deployment planning, and predefined checklists for 10+ Salesforce instances.

60%

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Reduction in shipment booking time by digitalized processes to request quotes, make bookings, upload documents, and automated connections with multiple landscape systems.

8 days to 1 day

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Rollout time reduction by leveraging Nagarro’s Global Rollout Accelerator for Salesforce rollouts across 20+ locations worldwide.

5 days to 5 hours

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Partner onboarding optimization by process digitalization with automated business validations, approvals, notifications, and mobile-enabled tracking.
 
Salesforce & Nagarro

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