customer communications

Omnichannel communications for intelligent CX

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Organizations are rethinking their customer engagement to ensure long-term stickiness. They want to shift from transactional to more interactive communication, developing value-centric relationships over the customer's lifetime value. The focus now is on the interactions after customer acquisition, like – quotes, customer onboarding, contracts, welcome kits, bills, statements, upsell/cross-sell communications, etc.

Having partnered with numerous customers over 2 decades, we at Nagarro understand that a business has an opportunity to delight customers at every interaction - in real-time and through the channels of choice.

Our CCM Services and Offerings

Nagarro helps organizations harness the power of cloud, automation, mobility, and analytics by designing tailored omnichannel CCM (Customer Communications Management) solutions - to meet diverse communication needs in a compliant manner.

Consulting

CCM platform selection and evaluation
CCM maturity assessment
CCM architecture consulting

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Implementation

Platform configuration
Develop interactive, batch & on-demand communications
Content management
Integrations – Core systems, ERP, CRM
Workflow automation
Omnichannel delivery
Quality assurance
Project management

Managed Services

24x7 application support
Installation
End-user testing
Platform upgrades
Legacy migration
Platform consolidation
Hosting – On prem/ Cloud

Our platform expertise

Quadient Inspire

Nagarro is a gold-tier global delivery partner of Quadient. Together, we enable organizations to deliver personalized omnichannel communications at scale in line with their CX strategy.

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OpenText xPression

Nagarro has extensive delivery experience of 20+ years in xPression suite, helping organizations manage their business-critical communications in a compliant manner.

OpenText Exstream

Nagarro provides end-to-end professional services for Exstream, helping organizations transform customer communications into delightful experiences.

Our success stories

Modernizing insurance correspondence

A leading US-based not-for-profit health insurer partnered with us to implement Inspire as their CCM platform. We successfully upgraded the legacy document platform, saving the client around USD 1 million over the traditional consulting approach.

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Migrating legacy customer communications

A leading US-based life insurance group partnered with us to migrate their legacy CCM (OpenText xPression) to Quadient Inspire. We designed and delivered a brand-new interactive communication experience, enabling faster time to market.

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Migrating legacy customer communications

Upgrading CCM platform

We upgraded the OpenText xPression CCM platform from v4.1 to v4.7 - for a leading US-based mutual life insurer. The project had many challenges, including several regression bugs. However, we delivered 280,000 proofed pages across 80 categories.

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