SAP CX

Elevate customer experiences with SAP CX

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A great song or an amazing meal happens when everything comes together perfectly. Creating a seamless customer experience? It is no different. It requires  multiple systems and data to work together in perfect harmony. Nagarro’s SAP CX’s integrated suite of cloud solutions, covering marketing, sales, commerce, service, and back-office ERP does exactly that. It enables personalized and meaningful customer interactions. 

Nagarro is one of the few partners with expertise across the entire SAP CX portfolio. With strong implementation experience on SAP Business Technology Platform (SAP BTP) we design intelligent, adaptive, and AI-driven end-to-end solutions tailored to your business. Our scalable, future-proof solutions help you foster customer loyalty, drive growth, and adapt to an ever-evolving consumer landscape.

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15+

Years of SAP CX delivery experience

190+

SAP CX project implementations

950+

SAP CX specialists

Omnichannel implementation and enterprise integration for a direct-selling business

 Nagarro built a unified B2B2C omnichannel commerce platform for 30 markets in Europe. The platform helped the client build localized virtual stores, digitally connecting the enterprise with its resellers and customers. The solution improved order conversion and online sales growth by 10% and reduced annual maintenance costs by 15%. 

Multi-country, multi-brand eCommerce for an Australian furniture retailer

Nagarro helped an Australian furniture retailer achieve tangible results, solidifying its sales growth with an average order volume of 600+ orders per day, lower cart abandonment, and improved customer satisfaction with one million+ visitors per week. We accomplished this by consolidating disparate e-commerce platforms across multiple brands to offer a unified customer experience and creating a robust enterprise architecture framework with various system components (Commerce, OMS, Middleware etc.)

Omni-channel e-commerce for a large fashion retailer in India

Nagarro created an omnichannel commerce journey for a leading Indian fashion retailer, including a fully responsive web storefront, iOS and Android apps, customer order management, loyalty, master data management & integrations. The solution drove client’s online sales by 63% and was rated best in class app in the retail & commerce category by the Masters of Mobile: India Report published by Google. 

SAP Commerce Cloud for a leading Swedish digital reality solution provider

 Nagarro's approach involved a thorough analysis of the client's existing B2B commerce platform, identifying areas for improvement. We then modernized the platform, implementing a localized invoicing solution across 31 markets and seamlessly integrating it with ERP, CRM, logistics, and payment systems. This empowered customers to track their orders from quote to delivery in real time. The client witnessed an expanded customer base and enhanced customer experience. 

SAP Sales and Commerce Cloud for a large oil and gas company

Nagarro helped the client with a single platform solution and integration of various business processes across sales, distribution and after-sales functions. The team has created a robust, interoperable & scalable architecture design. Powered by real-time reporting capability, the solution resulted in 90% increase in customer satisfaction and 67% reduction in response and resolution times.
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Omnichannel implementation and enterprise integration for a direct-selling business

 Nagarro built a unified B2B2C omnichannel commerce platform for 30 markets in Europe. The platform helped the client build localized virtual stores, digitally connecting the enterprise with its resellers and customers. The solution improved order conversion and online sales growth by 10% and reduced annual maintenance costs by 15%. 

Multi-country, multi-brand eCommerce for an Australian furniture retailer

Nagarro helped an Australian furniture retailer achieve tangible results, solidifying its sales growth with an average order volume of 600+ orders per day, lower cart abandonment, and improved customer satisfaction with one million+ visitors per week. We accomplished this by consolidating disparate e-commerce platforms across multiple brands to offer a unified customer experience and creating a robust enterprise architecture framework with various system components (Commerce, OMS, Middleware etc.)

Omni-channel e-commerce for a large fashion retailer in India

Nagarro created an omnichannel commerce journey for a leading Indian fashion retailer, including a fully responsive web storefront, iOS and Android apps, customer order management, loyalty, master data management & integrations. The solution drove client’s online sales by 63% and was rated best in class app in the retail & commerce category by the Masters of Mobile: India Report published by Google. 

SAP Commerce Cloud for a leading Swedish digital reality solution provider

 Nagarro's approach involved a thorough analysis of the client's existing B2B commerce platform, identifying areas for improvement. We then modernized the platform, implementing a localized invoicing solution across 31 markets and seamlessly integrating it with ERP, CRM, logistics, and payment systems. This empowered customers to track their orders from quote to delivery in real time. The client witnessed an expanded customer base and enhanced customer experience. 

SAP Sales and Commerce Cloud for a large oil and gas company

Nagarro helped the client with a single platform solution and integration of various business processes across sales, distribution and after-sales functions. The team has created a robust, interoperable & scalable architecture design. Powered by real-time reporting capability, the solution resulted in 90% increase in customer satisfaction and 67% reduction in response and resolution times.

your one-stop partner for end-to-end SAP CX solutions

Nagarro’s SAP CX offerings_ image Nagarro’s SAP CX offerings_ mobile-image
Sales automation
  • SAP Sales Cloud to streamline and optimize your sales processes
  • SAP CPQ to simplify and shorten your sales cycle
Customer data and marketing
  •  SAP Customer Data Platform to turn your customer data into actionable insights for personalized marketing.
  • SAP Emarsys for enhanced customer engagement and targeted campaigns. 
eCommerce
  • Redefine customer shopping with personalized recommendations
  • SAP Commerce Cloud for efficient order processing and reliable delivery services
Customer service
  • SAP Service Cloud to enhance customer service operations and shorten issue resolution times
  • SAP Field Service Management to optimize field operations, enabling timely service delivery and resource allocation

our SAP CX offerings

Disrupt

  • Enterprise consulting
  • Agile implementation
  • Migration and Modernization
  • Enterprise integration

Run

  • SAP CX Add-Ons and industry-specific accelerators
  • SAP-qualified partner packages
  • Client-based demo scenarios

Support

  • L1/L2/L3 global support
  • Platform improvements
  • Customized trainings

Sell

  • License sales
  • License management
  • License renewal
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Nagarro has supported us with the right skilled team on a very short notice! Along with our team, they have helped transformed our omni channel business of a market by introducing and enhancing the Hybris commerce platform. Knowledge, determination and commitment from Nagarro team is truly amazing.

We have implemented a headless, modern SPA website based on Hybris Commerce and state of the art frontend technologies. The whole team contributed in the most amazing manner showing enormous effort and commitment to meet the deadline and deliver the project on time.

Not even the most deadly pandemic in 100 years can get in the way of Nagarro delivering on a promise! Some of the technologies were entirely new to the team, and some were just concepts that have been dreamed up to solve problems many retailers have never embarked on, and did that stop you? I have come to learn, with Nagarro, where there is a will, there is always a way.

our accelerators 

Nagarro’s SAP add-ons, industry-based accelerators and SAP qualified partner-packaged solutions (QPPS) empower your revenue growth by fostering long-term customer loyalty.

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Cloud
maiConnect

 A bidirectional real-time Microsoft Outlook integration solution for SAP sales eliminates manual data entry and data import/export, reducing maintenance and service costs. It also simplifies data-driven decisions by providing up-to-date information.

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maiCatch

A business card scanner and digital contact management solution for SAP Sales Cloud that simplifies data maintenance and increases the accuracy of your master data.  

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maiTour

An intelligent route planning solution that enhances the efficiency of your customer visits by enabling you to prioritize the most important and valuable clients. Its advanced planning functions help reduce travel time by 15% and 10% increase in customer visits.

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Field service
Field Service “START” | SAP QPPS

A dynamic field service management solution that improves first-time fix rates and increases customer satisfaction. It can be set up in just 10 weeks!

Connected marketing
Connected Marketing | SAP QPPS
Offers a set of ready-to-deploy functionalities essential for omnichannel and automated marketing campaigns. Based on Emarsys, Connected Marketing helps centralize and analyze your customer data to provide intelligent insights and recommendations for targeting and content personalization. 
Omnitiq
Omnitiq
Built on SAP’s Commerce Cloud Platform, this mobility-as-a-service solution unites multiple mobility operators and products on one platform. It offers customers a seamless experience with a single fare, journey, payment, and ticket.
Spruce
Spruce
A pre-built e-commerce solution specifically designed for grocery stores and supermarkets. It utilizes the capabilities of SAP Commerce, seamlessly integrates with other systems, and adds various advanced features tailored to your unique needs. 

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