intelligent process automation
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Business process excellence, efficiency and innovation

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Businesses don’t just compete on product innovation, operational agility and process excellence are equally critical to sustained growth and success.

We empower enteprises to achieve  efficiency gains, accelerate ROI, and future-proof operations with cutting-edge BPM and IPA solutions powered by the best of the products like Pega, Camunda, and Appian. By seamlessly blending AI-driven automation, process mining insights, and end-to-end optimization, we transform fragmented workflows into strategic assets.

The result? Not just error-free operations and scalable growth, but customer experiences (CX) so seamless that they become your ultimate competitive edge. Because when processes thrive, businesses—and their customers—win.

Elevating vehicle auction experience with Pega

A leading U.S.-based global automotive services provider sought to automate the vehicle auction process, enable real-time inventory tracking, and enhance post-delivery customer engagement. We conducted a deep process analysis, identifying operational bottlenecks and implementing a Pega-based Unified Vehicle Management System (VMS). This solution streamlined B2B operations, optimizing vehicle pickup, reconditioning, and delivery through automation. The result? Greater efficiency, seamless digital workflows, and elevated customer satisfaction across the vehicle lifecycle.

Streamlining housing loans journey with intelligent automation

A leading Emirates bank sought to automate housing loan workflows for faster customer servicing and reduced attrition. We built a Camunda-powered automation solution, streamlining customer onboarding and loan processing. The modular, workflow-based architecture supports new National Housing Scheme grants effortlessly. The solution automated 20+ processes, achieving 100% digital customer identification, verification, and account opening, driving efficiency and seamless service delivery.

Enabling instant customer onboarding and compliance

A leading commercial bank in Mauritius sought to streamline compliance, reporting, and customer onboarding processes. We built a Camunda-powered e-KYC platform, integrating compliance with Active Directory Groups for efficient operations. The solution enabled instant onboarding, real-time tracking of customer activity, and access-level management, improving customer acquisition. It also empowered developers and business users to collaborate and innovate with a standardized, executable framework.
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Elevating vehicle auction experience with Pega

A leading U.S.-based global automotive services provider sought to automate the vehicle auction process, enable real-time inventory tracking, and enhance post-delivery customer engagement. We conducted a deep process analysis, identifying operational bottlenecks and implementing a Pega-based Unified Vehicle Management System (VMS). This solution streamlined B2B operations, optimizing vehicle pickup, reconditioning, and delivery through automation. The result? Greater efficiency, seamless digital workflows, and elevated customer satisfaction across the vehicle lifecycle.

Streamlining housing loans journey with intelligent automation

A leading Emirates bank sought to automate housing loan workflows for faster customer servicing and reduced attrition. We built a Camunda-powered automation solution, streamlining customer onboarding and loan processing. The modular, workflow-based architecture supports new National Housing Scheme grants effortlessly. The solution automated 20+ processes, achieving 100% digital customer identification, verification, and account opening, driving efficiency and seamless service delivery.

Enabling instant customer onboarding and compliance

A leading commercial bank in Mauritius sought to streamline compliance, reporting, and customer onboarding processes. We built a Camunda-powered e-KYC platform, integrating compliance with Active Directory Groups for efficient operations. The solution enabled instant onboarding, real-time tracking of customer activity, and access-level management, improving customer acquisition. It also empowered developers and business users to collaborate and innovate with a standardized, executable framework.

what we do

 

We don't just offer solutions; we deliver the culmination of global expertise, cross-industry innovation, and decades of proven success.arro?

Security testing and VPAT

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Consulting

  • Process health check
  • Architecture review and optimization
  • BPM platform evaluation and selection
  • Platform maturity assessment
  • Proof-of-Concept
  • Automation CoE advisory

Incident handling

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Implementation

  • Platform configuration
  • Process modeling
  • Workflow automation
  • Process orchestration
  • Enterprise integration
  • Data migration
  • QA and testing
  • DevOps setup
  • Project management

service refresh

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Managed services

  • 24x7 application support
  • Cloud migration
  • Platform upgrades
  • Centralized process automation platform
  • Legacy BPM/ workflow technology migration
  • Hosting – On-prem/ Cloud
  • Professional services
  • Training and change management

platform expertise

Pega: AI-Powered Process Transformation

Pega’s unified platform merges BPM, AI, and RPA to drive intelligent automation.

Key strengths:

  • Low-code agility for rapid deployment and iteration.
  • Predictive analytics to preempt bottlenecks and optimize decisions.
  • Industry-specific accelerators for banking, insurance, and healthcare.  

Use cases:

  • Cut loan approval times by 60% with AI-driven underwriting.
  • Automate claims processing to reduce resolution cycles by 50%.
  • Elevate CX with personalized, omnichannel customer journeys.

Nagarro for Pega: We deliver process-first solutions that align with your ROI goals while embedding CX enhancements organically.

PEGA

Camunda: Universal process orchestration

Camunda excels in complex workflow automation with developer-centric flexibility.

Key strengths:

  • BPMN 2.0 modeling for end-to-end process visibility.
  • Seamless integration with microservices, APIs, and legacy systems.
  • Granular analytics to refine workflows in real time.

Use cases

  • Automate supply chain logistics for 20% faster order fulfillment.
  • Streamline IT ticket routing, reducing resolution times by 35%.
  • Enhance CX with real-time status updates for customers.

Nagarro for Camunda: We bridge IT and business teams to build scalable, future-ready workflows that drive operational excellence.

CAMUNDA

Appian: Low-code speed with enterprise precision

Appian’s unified platform accelerates automation without compromising security.

Key strengths:

  • Drag-and-drop workflow design for rapid prototyping.
  • Unified data fabric to break silos and unify systems.
  • Mobile-first UX for employees and customers.

Use cases

  • Automate HR onboarding, slashing time-to-productivity by 40%.
  • Track compliance with automated audits and alerts.
  • Resolve customer queries 50% faster with AI-powered case routing.

Nagarro for Appian: We focus on ROI at scale, delivering intuitive solutions that optimize processes and elevate CX effortlessly.

APPIAN

our approach

Fully managed projects
End-to-end consulting
Augment team capacity and capability
Maintenance and support
Comprehensive business process management, from automation feasibility analysis to ongoing support.
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Current state analysis and tailored automation roadmap align with your vision and ensure a future-proof ecosystem.
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Seamlessly integration with your team, bridging knowledge gaps and driving progress.
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Meticulous maintenance and support for seamless operations and optimal performance
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industries we cater

  • Healthcare and life sciences
  • Manufacturing
  • Banking and financial services
  • Insurance
  • Retail and CPG 
  • Telecom
  • Energy and utilities
  • Media and entertainment
  • Travel and logistics
  • Public sector
Intelligent Process Automation

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