success story

Unleashing new levels of business performance

A trusted partner for managing and operating the IT Infrastructure of an acute care solutions provider.
challenge_icon
challenge
The client’s major challenges were managing and supporting the existing IT infrastructure while ensuring technical support to improve their end-user experience, offering faster troubleshooting and the quick resolution of incidents.
process_icon
solution
We partnered with them to cover the entire range of application services that catered to their business needs, offering a more reliable, high-speed network with robust security and comprehensive support. Nagarro provided network support services and O&M support to Network Infrastructure in Datacentre and Branch Networks. Moreover, we managed the backup and storage operations and owned database support operations globally.
solution_icon
outcome
By proactively mitigating potential issues in the backup infrastructure, we ensured 99% data backup SLA. The SQL Server databases and instances were consolidated, reducing SQL server licensing and server hardware costs. We also upgraded legacy servers (SQL 2000 & SQL 2005) successfully with minimum downtime.