Our client is one of the largest automotive distributors, renowned for consistently delivering superior customer experience. To achieve higher levels of success, they wanted to embrace advanced analytics across their key business processes and to capture quantifiable value through new and existing business ventures.
The client created a center of excellence (CoE) and asked Nagarro to work with them to implement lead management as the first machine learning (ML) use case and set the course for a multi-year analytics-led transformation.
For a deeper understanding of the client's goals, our team conducted a business process and data maturity assessment. It helped strengthen our understanding of the client's ecosystem, highlight potential gaps in the data quality, and provide recommendations. This "thinking breakthroughs" approach enabled us to develop bespoke solutions that improve lead management process.