success story

A new data & AI-powered PMS for Prinsotel

Driving business growth and higher revenue through real-time information powered by data

About the client

Prinsotel is a hotel chain based in Mallorca, Spain, and manages five leisure tourism properties. With over 50 years of guest service, Prinsotel promises to offer much more than just accommodation. Their primary focus is on the guest experience to provide the best possible service. Prinsotel has an impressive track record of excellence in service, and its properties boast scenic locations, luxury, and comfort.

Prinsotel Logo

Business needs and goals

Growing businesses should use their data to enhance their processes further. Prinsotel was looking to take advantage of real-time information from its incoming data, improve revenue management efficacy, and, at the same time, keep complete control of its operational data. The decision was made to change the existing property management system (PMS) to allow the business to streamline operations and manage diverse revenue sources in the properties, such as the spa, pool bar, and restaurant. In order to leverage the new PMS information (on bookings, cancellations, accommodation inventory, ancillary sales, etc.) and make it actionable for revenue management in a more efficient, real-time manner, the existing data had to be transformed.

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The solution

Nagarro built a Corporate Information Factory (CIF) on the cloud and integrated it with SIHOT, the PMS chosen to be the single source of operational truth. The CIF is source-independent, uses real-time architecture, and is robust, scalable, secure, and monitored. The new system provides a solid foundation for the hotel chain to benefit from data analytics and business intelligence, as well as machine learning and artificial intelligence tools. Also, the combination of the CIF platform with SIHOT PMS provides a complete revenue management solution for the business.

Key features

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Accurate pricing schemes

Using historical data from the CIF to inform an AI-based price generator to create accurate pricing schemes according to historical trends and customizable parameters.

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Smart upgrades

A system through which standard rooms can be sold at a higher price when higher-tier rooms are available, so that in cases of overbooking, guests can be seamlessly upgraded to the available higher-tier room, benefiting both the hotel and the customer.

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Intelligent forecasting

Adjusting prices in real time according to live changes in occupation for each room and date, keeping specific dates in mind with default price minimums.

Benefits

Complete independence of data repository; flexibility to add other data sources

Full traceability of each booking and transaction

All data resides in its own cloud instance

Independence to choose all elements of the hotel ecosystem without vendor lock

Full access to accurate snapshots of each hotel at any moment

General KPIs to measure trade performance

Results

By using the CIF platform with SIHOT, Prinsotel now has a full revenue management solution, allowing the hotel business to:

Manage occupancy
Maximize sales
Optimize profits
Standardize data
Get a complete overview of hotel operations
Customize future process automation and GenAI features

The Prinsotel e-commerce team can also visualize data, view KPIs and snapshots of each hotel unit at any given time, and manage accommodation inventory distribution precisely. Additionally, data from diverse production centers provides management with insights on how and when a customer uses services such as the spa, pool bar, and restaurant, among others.

Key AWS capabilities used

To build a robust solution, our experts relied primarily on AWS.

The major ones were AWS Glue, AWS S3, AWS API Gateway, AWS Kinesis Firehose, AWS Lambda, AWS RDS, and AWS Step Functions.

Numbers that matter

5k+

requests per second (RPS)

10 MB

real-time data per second

active database services

100+ GB

of managed data

Based on my experience, companies face a strategic choice. Linear improvements, that is, adopting market processes and solutions, which rely on the operational excellence of externally designed functionalities. And exponential improvements, that is, creating custom processes and solutions that focus on the company's unique characteristics, unmet competitive advantages, and potential customer value.

This approach depends on the company's self-knowledge, market understanding, and partnership with a capable custom software developer.

Nagarro, with their honesty and expertise, has been instrumental in exponentially growing businesses during my time at Bahía Príncipe, Barceló Hoteles, and now Prinsotel.

Toni Conde

E-commerce Director, Prinsotel

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Experience and Design

A new data & AI-powered PMS for Prinsotel

About the client

Business needs and goals

The solution