Simplifying customer data management

The client’s customer data was scattered across multiple applications, making it difficult to maintain the data in an easily accessible way. Additionally, the client faced challenges in proper data governance and in maintaining data quality. Hence, a solution was needed to create a single source of truth for all the customer data and simplify data access.

We designed and developed the Oracle CDM solution post due diligence and assessment of the client requirements and overall ecosystem comprising other dependent systems. To enable uninterrupted and error-free exchange of customer data, we integrated the CDM with Salesforce and other supply chain applications using MuleSoft. We also migrated 500,000 accounts, 650,000 business sites, and 75,000 contact points data from UAT environment to production.