Redefining a German automaker's after-sales service

The client wanted to upgrade their existing architecture so that it could support their growing needs across new variants and markets and ensure uninterrupted after-sales service across 49 markets. They also wanted an app that would empower the customers with data-driven insights on their vehicles. 
To meet the dynamic and ever-changing needs of automotive customers, the platform required advanced AI/ML capabilities, such as predictive maintenance, to enable intelligent vehicle services. Additionally, it needed to ensure effortless integration with emerging communication channels for a seamless user experience.

Nagarro re-engineered the platform's core functionalities, such as automatic service calls, accident notifications, and remote software upgrades, to ensure a modular and future-ready architecture. This design enables seamless integration of new features and supports expansion into additional markets.
To ensure reliability and scalability, we implemented robust monitoring and maintenance processes, minimizing downtime and ensuring high performance across all markets. Additionally, we developed an AI and ML-powered solution to enable faster, proactive identification of after-sales needs. 
The solution enables efficient delivery of these insights through multiple channels, including in-car systems, mobile apps, email, and SMS, ensuring a seamless experience for all stakeholders.

The project transformed the after-sales experience for the end customer by delivering faster service times and providing real-time, actionable insights into vehicle health and maintenance needs. For the OEM, it boosted after-sales revenue through auto-generated, pre-categorized demand predictions and enhanced capabilities for vehicle demand forecasting.
It helped partners and internal users by significantly improving visibility into vehicle conditions, streamlining operations, and reducing downtime, ensuring greater reliability. This collaboration highlights how innovative tech solutions can drive customer loyalty and redefine after-sales operations for one of the world’s most iconic automotive brands.