Telecom Today | White Paper | Nagarro

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Why customer experience will be key for competitive advantage

Author

Manohar Venugopal

About the white paper

With a major chunk of the world still indoors as precaution against the COVID-19 pandemic, telecom operators are burdened with the massive task of keeping people out of social isolation, virtually. The industry is under immense pressure – telcos have to ensure quality customer experience while at the same time, keep the economy running.

Read this white paper to understand why:

Seamless customer experience
is the new normal and what the telco industry must do to quickly adapt to changing market trends
Revitalizing CEM strategy
is a key factor for ensuring customer loyalty and what approach operators must follow to proactively evolve their CEM

Author

Manohar Venugopal

tags

Telecommunications , Optimize , Innovate