Success story

Driving SIXT’s digital transformation with Salesforce and Microsoft Business Central

 

SIXT is a 113-year-old, family-owned, and world-leading car rental company based in Germany, with 2,000+ branches in over 105 countries. The SIXT fleet features premium car manufacturers, including German favorites such as BMW, Mercedes, and Audi, as well as a wide selection of vans, small and large passenger cars, and vehicles with various fuel types, including electric and hybrid options. SIXT has been in Denmark since 2004 and provides short-term to long-term car rental services from its eight branches, including car delivery to business addresses.
 

 

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"Nagarro has been an invaluable partner for us. Their skilled people, deep expertise, and collaborative mindset makes them extremely easy to work with. It’s a partnership we truly value."

Brian Grønnegaard, CFO, Sixt Denmark.

 

Nagarro’s partnership with SIXT is built on a shared commitment to innovation and operational excellence. Together, we have co-created impactful digital solutions across multiple projects, using Salesforce and Business Central to streamline processes, automate workflows, and drive efficiency. 
From modernizing damage case management and optimizing vehicle lifecycle operations to enhancing sales processes and migrating legacy systems, our collaboration has delivered measurable results while adapting to SIXT’s unique needs.

Damage case management automation

SIXT sought to enhance and streamline its vehicle damage and repair handling process by upgrading to a more efficient, automated system. Their existing workflow involved manual data entry, email-based communication, and case tracking across multiple systems, which they aimed to optimize for greater accuracy, faster resolution, and improved customer experience.

Nagarro implemented a Salesforce Sales Cloud solution that automated data capture, case management, workflow tracking, and customer communication. The system eliminated repetitive tasks, centralized information, and enabled real-time tracking. Features like templated emails, automated follow-ups, and dashboard-driven reporting streamlined operations, improving accuracy and efficiency.

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50% reduction in systems usage and faster case resolution

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Two hours saved per week through automated reporting

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Improved customer satisfaction due to consistent, timely communication and seamless processes

Vehicle defleeting process optimization

SIXT aimed to optimize vehicle lifecycle management through a scalable “defleeting” automation solution within their Salesforce environment. The process involved multiple steps, from removing branding elements and quality inspections to paperwork and logistics, requiring a streamlined approach for efficiency and growth.

Nagarro developed a centralized, stage-based automation solution, based on Salesforce, that structured vehicles by category, enabled batch processing, and synchronized status updates across parent-child records. Smart tracking and automated communication improved visibility, reduced manual efforts, and enhanced workflow efficiency, ensuring seamless coordination at every stage.

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Increased processing capacity without additional manpower requirements

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Reduced vehicle downtime and fleet carrying costs

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Data-driven decisions for optimal fleet sizing, achieving greater efficiency and scalability

Sales and pre-sales process enhancement

SIXT aimed to improve traceability, efficiency, and transparency across their sales process by standardizing workflows, increasing automation, and optimizing data accuracy between Salesforce and Auto IT. The goal was to streamline both wholesale and retail sales, driving faster sales cycles, increased revenue, and improved profitability.

Nagarro implemented Salesforce Sales Cloud and Experience Cloud to automate key processes, including wholesale presales, sales management, and retail sales integration. Key enhancements included automated vehicle offer creation, centralized opportunity tracking, contract and task management, and a supplier portal for seamless collaboration.

Retail sales were optimized through Auto Desktop and ERP integration, ensuring real-time vehicle data synchronization and automated workflow triggers.

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Accelerated sales cycles and increased sales targets

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Real-time fleet visibility

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Operational excellence through automated and streamlined pre-sales and sales workflows

Streamlining financial contract management

SIXT manages a complex vehicle financing ecosystem involving multiple financiers, with a primary partner handling most of their fleet. Each vehicle in Salesforce carries detailed financial and contractual data, which becomes more intricate when sequential contracts apply across different quarters. To improve efficiency, they needed seamless data synchronization with third-party systems for invoice and purchase order generation.

Nagarro developed an automation solution that streamlined data management by automating financial imports, dynamic vehicle record updates, and real-time synchronization with Business Central. We eliminated manual efforts through intelligent integrations, automated client notifications, and a scalable framework to accommodate fleet growth.

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Faster processing, improved data accuracy and enhanced scalability

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Error-free financial updates and more efficient financing operations

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Improved client relationships with increased transparency through automated notifications

Systems migration to Business Central 

With Microsoft ending support for NAV, SIXT sought to migrate to Business Central, aiming to improve operations, reduce manual workload, and retain existing functionalities. They needed a seamless transition while ensuring data integrity and continuity.

Nagarro successfully migrated 140GB of data, including ledger entries and attachments, and implemented add-on solutions like Continia Document Capture and Payment Management. We also configured and automated e-invoicing using Pagero Online and facilitated comprehensive training to ensure smooth adoption.

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Enhanced system capabilities and process optimization through integrations and automation

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Improved user experience, greater scalability, and reduced manual effort

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Streamlined and scalable financing processes equipped for future growth and third-party integrations

By leveraging Salesforce and Microsoft Business Central, Nagarro and SIXT have co-created scalable, automation-driven solutions that streamline processes, improve data accuracy, and drive business growth.

From automating damage case management and vehicle “defleeting” to enhancing sales operations, financial contract management, and system migration, each initiative has contributed to greater transparency, reduced manual workload, and increased operational agility. 

As SIXT continues to expand, our collaboration remains focused on driving continuous improvement, scalability, and digital excellence—ensuring they stay ahead in an evolving mobility landscape.